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A legally compliant debt collection call centre does far more than make phone calls. In South Africa, every interaction with a debtor must comply with POPIA, the National Credit Act, the Debt Collectors Act and ethical collection standards. This article explains how compliant call centres operate, what consumers’ rights are, and what businesses should expect from a professional collections partner.

A clear guide explaining what happens when a debt is handed over to attorneys in South Africa—covering demands, call centre engagement, litigation, judgment, and enforcement.

A clear guide explaining what happens when a debt is handed over to attorneys in South Africa—covering demands, call centre engagement, litigation, judgment, and enforcement.

A clear, step-by-step guide explaining how the debt collection process works in South Africa — from internal demands, handing over to attorneys, call centre engagement, litigation, to enforcement of judgment. Ideal for individuals and businesses wanting to understand their rights and options.